Expert and Expertise Location

Kanda recognizes that a full-scale Knowledge Management system with its extensive on-going maintenance is beyond the reach of some organizations.

For that reason, we offer a rapid and effective solution that enables knowledge workers to receive an answer to a vital question that is asked every day in every business: “How do I do ‘this’ in ‘these’ circumstances?” Answers come via a Kanda-deployed “Expert and Expertise Location” system with two primary and interconnected elements:

Expertise Location

Kanda integrates your existing silos of information into a centralized “virtual” repository that contains not just the aggregate of your organization’s corporate knowledge but also the tools and techniques to ask intelligent questions and get intelligent answers via your company-specific Search and Navigation solution. This allows employees and partners to rapidly converge on the particular piece of actionable information they need at any given time.

Expert Location

If the actionable information is not readily available, then the “Expert Location” kicks in to automatically locate the person best qualified in the organization to answer your questions and rapidly and automatically escalate your question to assure that you get your answer in time to make decisions at the speed of today’s business.

Web 2.0 tools also come into play with Expertise and Expert Location systems.

Kanda helps you deploy such tools with just the right level of control to ensure productive use without stifling creativity. “Folksonomies,” the user-driven taxonomies and categorizations, help employees and customers find the right information in corporate repositories with less effort.

Integrated with Kanda’s Expert and Expertise Locator, these two-way collaboration tools drive product innovation ideas, self-qualify sales leads, and provide additional sources of revenue by monetizing the knowledge your organization already has.